Cancellation and refund policy
Effective 15 October 2026
Before work begins
A paid request cancelled before technical work begins is eligible for a full refund, less any non-refundable payment processing charge permitted by law.
After work begins
If review work has started, we may deduct the reasonable value of completed work and committed third-party costs. We will explain the calculation before issuing any partial refund.
Completed deliverables
Completed or delivered professional services are generally non-refundable. If a deliverable materially differs from the agreed scope, contact us within seven days so we can review and correct the issue.
Timing
Approved refunds are initiated to the original payment method. Bank or payment-provider processing may take 5 to 10 business days after initiation.
Requesting a cancellation or refund
Email support@geomineiq.com with your account email and request reference. We will acknowledge the request and confirm its status in writing.